Consumer Council meeting July 2020
The July hui of the Consumer Council was the first time in several months that the meeting was held in person. It was great to see everyone and members discussed their experiences of COVID-19 and the Waikato DHB’s response. The general consensus was that it is important to take away positive learnings from this event and to continue to engage effectively with communities. We don’t want to lose some of the gains made, especially in terms of the local engagement that occurred.
Members heard about a project underway by the Midland Trauma Service who are working directly with patients of the service to gain knowledge about their experience of care at Waikato DHB. From this feedback the service are working on making improvements to the patient and whānau experience. The Consumer Council are keen to have further updates on this.
There was also a discussion about the Waikato DHB Transport and Access Plan, the acknowledgement that there has been some progress with a new Taumarunui bus. It was pointed out that this is as much about equitable access as it is about transport methods.
A discussion was held as to how the Consumer Council can raise their profile both within the Waikato DHB (to raise the voice of the consumer) and within their communities. Further engagement on this matter is planned, including bringing the Communications team into the discussion.